EA IT Support

Ehtesham Alam

Senior IT Support Professional with 6+ years of experience in warehouse and office environments.

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Ehtesham Alam

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Years Experience

Comprehensive IT Support

0

Client Satisfaction

Consistently High Ratings

0

Projects Completed

Successful Implementations

24/7

Support Available

Round-the-Clock Assistance

Professional Experience

YUKSEL

IT Support Specialist | Saudi Arabia | January 2024 - Present

  • • Managed all IT-related user issues with 95% satisfaction rate
  • • Troubleshot and maintained Windows Server 2022 systems
  • • Configured Linksys devices and Benq projectors
  • • Managed Civil 3D and AutoCAD installations
  • • Configured Foxit and Adobe Acrobat Pro

Express Bees

IT Infra Support Engineer | Karnataka | October 2022 - January 2024

  • • Achieved 95% resolution rate in technical support
  • • Managed Windows and Ubuntu system troubleshooting
  • • Configured network printers and scanners
  • • Provided remote support using TightVNC, TeamViewer
  • • Created and managed user domain accounts

Future Supply Chain Solution

IT Executive | Karnataka | February 2019 - September 2022

  • • Managed IT infrastructure for entire South Zone
  • • Configured SAP (Hana & Bandhan) systems
  • • Set up CCTV systems and network infrastructure
  • • Managed domain migration projects
  • • Coordinated with vendors for timely support

Technical Skills

Technical Skills

Network Troubleshooting 95%
Windows Server 90%
Active Directory 90%

Software Expertise

SAP HANA 85%
AutoCAD & Civil 3D 85%
Remote Support Tools 90%

Professional Skills

  • Problem-Solving
  • Time Management
  • Technical Documentation
  • Team Collaboration
  • Project Management
  • Customer Service

Infrastructure Management

  • Windows Server Administration
  • Network Configuration
  • Security Implementation
  • Backup & Recovery
  • User Access Management

Specialized Tools

  • ITIL Framework Implementation
  • Remote Desktop Support
  • Printer & Scanner Configuration
  • CCTV System Management
  • Mobile Device Support

Our Services

Network & Infrastructure

Comprehensive network solutions and infrastructure management.

  • Network Troubleshooting
  • Windows Server Management
  • Active Directory Administration
  • Security Implementation
  • Backup & Recovery Solutions

Supply Chain Systems

Expert support for supply chain management applications.

  • SAP HANA Configuration
  • WMS Implementation
  • TMS Setup & Support
  • System Integration
  • Performance Optimization

Engineering Applications

Specialized support for engineering software solutions.

  • AutoCAD Setup & Support
  • Civil 3D Implementation
  • GIS Applications
  • License Management
  • User Training

Hardware Support

Comprehensive hardware maintenance and support services.

  • Printer & Scanner Setup
  • CCTV System Installation
  • Network Device Configuration
  • Hardware Troubleshooting
  • Preventive Maintenance

Technical Support

24/7 technical support and problem resolution.

  • Remote Troubleshooting
  • User Support & Training
  • System Monitoring
  • Issue Documentation
  • Performance Analysis

Featured Projects

Network Infrastructure Upgrade

Upgraded the entire warehouse network infrastructure, enhancing connectivity and operational efficiency by 40%. This project involved the installation of new routers, switches, and access points, ensuring a robust and secure network environment.

Key Achievements

  • 40% Performance Improvement
  • 99.9% Uptime
  • Enhanced Security with updated firewall configurations

Server Migration

Successfully migrated legacy systems to a new Windows Server environment, ensuring minimal disruption to business operations. This included data transfer, application reconfiguration, and user training on the new system.

Key Achievements

  • Zero Data Loss during migration
  • Minimal Downtime with a planned cutover strategy
  • Improved Performance with optimized server configurations

AutoCAD Implementation

Implemented AutoCAD and Civil 3D for the engineering department, facilitating design and drafting processes. This project included software installation, configuration, and user training to ensure compliance with licensing requirements.

Key Achievements

  • Successful Integration with existing workflows
  • User Training sessions conducted for all staff
  • Workflow Optimization leading to increased productivity

Client Testimonials

"EA IT Support has transformed our IT infrastructure. Their expertise and dedication are unmatched."

Client

John Smith

CEO, Tech Solutions

"Exceptional service and technical expertise. They've helped us achieve 99.9% uptime."

Client

Sarah Johnson

CTO, Digital Innovations

"Professional, responsive, and highly skilled. Exactly what we needed for our IT support."

Client

Michael Chen

Operations Manager, Global Logistics

"Their expertise in SAP HANA and supply chain systems has significantly improved our operational efficiency. Outstanding service!"

Client

David Wilson

Supply Chain Director, Global Logistics

"The AutoCAD and Civil 3D implementation was flawless. Training and support have been exceptional. Highly recommended for engineering IT needs."

Client

Emily Rodriguez

Engineering Manager, Construction Solutions

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